Level III Neonatal Intensive Care Unit (NICU) in the South Bay region

Good Samaritan Hospital in San Jose, California, is proud to offer our patients access to a Level III NICU. It provides compassionate care for babies who were born prematurely, with congenital abnormalities and others who require additional care after birth. The NICU is staffed around-the-clock by highly trained neonatologists, so we are always ready in an emergency to provide quality care.

For more information about neonatal intensive care services, please call our Consult-A-Nurse® team at (888) 724-2362.

NICU treatments

Our NICU team cares for infants after labor and delivery who need specialized care, including those who:

  • Need surgery for a complex medical problem
  • Require respiratory support, including:
    • High-frequency ventilation
    • Nitric oxide therapy
  • Require whole body cooling treatment
Good Samaritan Hospital - NICU Overview

NICU team

The team in our NICU is committed to providing high-quality intensive care to premature babies. This group of multidisciplinary staff also offers access to expertise from subspecialists in other medical areas if a child requires specialized care. The NICU team includes:

  • Case managers
  • Lactation consultants
  • Medical social workers
  • Neonatal nurse practitioners
  • Neonatologists
  • Nurses
  • Physical therapists
  • Registered dietitians
  • Respiratory therapists

Our hospital also provides high-quality pediatric services so your child can continue to receive the care they need as they grow.

Neonatal transport team

If you have your child at a hospital in one of our surrounding communities, and they are unable to provide the neonatal care your child needs, we are here to help. We want every newborn to have access to the specialized care they need to grow and heal. Our neonatal transport team specializes in emergency transportation of critically ill newborns.

You can trust that your child is in good hands with our neonatal transport team, which includes:

  • Neonatal nurse practitioners
  • Registered nurses
  • Respiratory therapists

Visiting your baby in the NICU

As new parents, you want to be around your newborn as much as possible, which is why we allow parents to visit their newborn in the NICU 24 hours a day.

Additionally, if you require special assistance, such as language translation services, we are here to accommodate your needs, so you can stay informed about your child's care.

Parental resources

Our hospital offers a dedicated Parent Education Room in which parents are able to research more about their newborn's condition through electronic content and our traditional library. Parents may also check-out a tablet from the resource room to use at their child's bedside so they can continue learning about their condition.

Parents also have access to our Parent Lounge. The lounge offers a quiet place where parents can relax and grab a snack. It also includes a private pumping room and an overnight room, where parents of newborns with complex needs can practice caring for their child prior to discharge.

Our social workers host monthly parent "coffee times" with a former NICU parent to provide peer support for families with a child in the NICU. Additionally, we host car seat inspection events every month to help prepare parents for discharge.

Support for NICU families

The Auxiliary of Good Samaritan Hospital, a non-profit organization, developed A Caring Community of Education, Services and Support (ACCESS) to help families spend more time with their babies in the NICU. This program helps parents worry less and develop the necessary skills they will need when their child comes home.

The ACCESS mission is to support families of critically ill newborns by providing free services, such as home stays, transportation assistance, food, child-care assistance and educational resources. By providing these services, families have more time to focus on bonding and learning to care for their infants.

To learn more about this program, please call our ACCESS Service Chair at (408) 559-2395 or visit our website.

ACCESS stories

This program helps families who have a child in our NICU. We have helped families:

  • Who didn't have transportation to and from the hospital—We provided daily round-trip rides to the NICU.
  • Who had a long commute to the NICU and could not afford gas and food expenses—We provided gas vouchers and food for the family.
  • Who had a child that often stopped breathing and could not afford a CPR certification course—We paid for the parents CPR class.
  • Who could not afford their newborns specialized car bed they needed prior to surgical treatment for a spine condition—We purchased the car bed for them.
  • Whose child had been released from the NICU but still needed frequent treatments that required frequent long-distance travel—We provided gas vouchers and a host home for the parent and newborn.

Help ACCESS support NICU families

The ACCESS program is funded strictly on a donation basis. Donors can help support our families by providing:

  • $150 for CPR training for a mother and father or a car bed for their baby
  • $250 for two nights at a local hotel
  • $500 for food provided in the family room for one month
  • $7200 for gas vouchers for one year for all our NICU families

All contributions to ACCESS are tax deductible and may be mailed to:

The Auxiliary of Good Samaritan Hospital
Attn: ACCESS
2425 Samaritan Dr.
San Jose, CA 95124