Patients & Visitors

Quality Care

Culture of Quality

Quality Counts at Good Samaritan Hospital

Quality Care at Good Sam San JoseAt Good Samaritan Hospital, we are proud of our record of providing high quality healthcare services that our patients and neighbors value. We focus every day on continuous quality improvement, innovations in patient safety and evaluating our performance using national benchmarks.

In all our efforts to improve hospital quality, we try never to lose sight of the fact that to patients and their families, hospital quality is a very personal experience. We depend on the close collaboration of employees, physicians, volunteers and leadership teams to continue to improve clinical outcomes and patient experience.

Accreditations and Awards
Good Samaritan Hospital participates in many voluntary accreditation programs using rigorous standards to evaluate hospital quality. While good clinical outcomes and patient experience are our goals, many assessments of Good Sam programs and services have led to significant quality care awards as well.

Where to Compare
There are several reliable consumer websites where you can gather information about Good Samaritan Hospital and, most importantly, compare our progress with other hospitals in the area. On many measurements, Good Sam is a top performer. On others, you will see where we are focusing efforts to improve. What's important is to look for objective information and view that information in a community context.

  • HospitalCompare®
    The federal agency that oversees Medicare and MediCal programs sponsors HospitalCompare. This website measures hospital performance on key steps in the treatment of heart attack, heart failure and pneumonia. There is also a section on patient satisfaction.

    Good Samaritan Hospital ranks at or above national averages for heart attack, heart failure and pneumonia composite scores on HospitalCompare. Patients in the satisfaction survey give us high marks.

  • The Joint Commission
    The Joint Commission uses a different rating and accreditation system than HospitalCompare. Using The Joint Commission criteria, Good Sam ranks above average on heart attack, below average on heart failure and average on pneumonia, when results are compared siide-by-side with other hospitals in the community.

  • Leapfrog Group
    The Leapfrog Group is a consortium of employers who are among the largest purchasers of health plans nationally. Their interests are effectiveness and efficiency in the use of their healthcare dollars. Their benchmarks for outcomes and patient safety are becoming well-known to consumers.

    Providing information to the Leapfrog Group is completely voluntary-and only about 25 percent of the hospitals in the country choose to do participate. We are one of those hospitals. We believe that participating gives us an important avenue to communicate our progress on clinical outcomes and patient safety.

    In recently released patient safety ratings, Good Samaritan Hospital ranked in Leapfrog's first quartile on 27 patient safety practices.